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Jackson Industries Stoneworks - Natural Stone Products >> Frequently Asked Questions
Frequently Asked Questions
Why are there pits, pores, or cracks in the stone?
Granite is a natural product of nature and is subject to variations in colors, shades and grain structure of the stone. Pitting and veining are natural occurrences in stone. Pits or pores are formed from small air pockets when the stone cooled and are common in many natural stone products. Veining adds character and beauty to the stone and sometimes is mistaken for cracks or imperfections in the stone.
Is Granite Porous?
Yes, granite is porous. Our Granite vanity tops are sealed at the factory with a penetrating sealer that impregnates the stone to make it moisture resistant. However, customers are recommended to make sure their granite is resealed at the time of installation before it is used and as often as desired thereafter. Sealing granite is as easy as washing dishes and only requires a few minutes time.
What are seams?
When two pieces of granite are connected, an epoxy resin is used to make a permanent bond between the two pieces. When designing your new kitchen counter, you should have the designer show you where the seams will be located. Seams are usually located on each side of all corners.
Will our granite have matching identical colors?
No. We guarantee our granite is a natural stone and no two pieces will have matching identical colors, unless they are cut from exactly the same stone. Each stone will have its own unique color and grain pattern. We try to use colors that are similar and match as closely as possible, but granite is unique natural stone and will differ in some way.
Is Granite warranted after installation?
At the time of the installation the customer inspects the workmanship and signs a certificate of completion. Our company has no control of the final use and environment our product will be used. The end user, purchaser or specifier assumes all responsibility for the condition of the product and its performance once ownership has passed from our company to the customer.
How long does it take for delivery of my product?
Jackson Industries stocks a variety of standard sized specialty Granite Products for seven (7) day delivery to all Lowe’s Home Warehouses. Thanks to Lowe’s and more than 1000 stores nationwide, we are able to offer high quality products at very attractive prices delivered to you in about 7 days. Most of our standard sized products are manufactured outside the USA in factories close to the source of the stone and require a minimum of 75 days for delivery to the USA.
What about custom sized counter tops?
Any of our standard sized products may be cut to a custom size. There is a minimum $100 special order fee added to all special orders for custom sizes and it will require an extra 14 days for delivery.
What if I require a larger size?
The answer is almost always “Yes, we can do it” with only a few exceptions. You are welcome to send a scale drawing and we will provide you with an estimate of the cost and the time required for delivery. There is $100 Special Order Fee for all non-standard items and a minimum of 75 days is required for delivery from our overseas factories outside the USA. If you can design it, we can make it, package it and deliver it.
What about kitchen counters?
Jackson Industries supplies a versatile line of modular kitchen counter tops for residential or commercial projects that include counter tops with back splash, universal corners and islands that are easily adapted to most standard kitchen designs. Send your blueprints and we will provide an estimate of the cost and time of delivery.
What about granite bath and shower surrounds?
Jackson Industries supplies modular granite surrounds in standard sizes for bath tubs and showers in 60 and 72 inch heights. This four (4) panel kit is designed for easy installation by the skilled do-it-yourselfer or experienced tile and stone contractors. This product is perfect for residential or multi-family commercial projects. Contact Jackson Industries for additional information.
Do you install?
No, Jackson Industries does not install, but we may have an Authorized Dealer in your local area that is an experienced contractor approved to install our products.
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